DK'S Livery Service

Limousine and Tour Company
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DK'S LIVERY SERVICE
USER TERMS AND CONDITIONS


Billing

Rides are billed to the customer's credit card or corporate account numbers. DK'S Livery Service accepts the following cards:
  •        American Express
  •        Discover Card
  •        MasterCard
  •        Visa

DK'S Livery Service drivers do not accept gratuities. A 20% service fee that is calculated on the base fare, stop time, wait time, and any holiday surcharges will be added and itemized on the customer's billing statement.
The following additional charges will be itemized on the customer's billing statement when applicable:
  • Two-way tolls
  • Airport and Regulatory Fees
  • Fuel Surcharge

Certain trips may require an additional fee for meals and/or overnight accommodations for the driver. Applicable taxes will be charged as required.
All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate. Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.

Sedan Rates

DK'S Livery Service has standardized point-to-point rates that provide flat rate pricing for travel to and from most major cities and airports.
Sedan rates for travel between locations in which a point-to-point rate does not exist will be billed at the prevailing DK'S Livery Servicen hourly rate. Customers are billed from the time the vehicle leaves the DK'S Livery Service facility until the time it returns to the DK'S Livery Service facility, with 1.5 hour minimum.
All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.  Fractions of an hour are rounded to next half-hour.

Wait Time / Stop Time

For all point-to-point reservations, wait time will be charged at $5.00 per five (5) minute increment once the grace period has elapsed. Grace period is defined as five (15) minutes beyond the scheduled pick up time.
DK'S Livery Service is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline.
DK'S Livery Service does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.  DK'S Livery Service does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes. Passenger requested stops on route during a point-to-point reservation will be charged at $5.00 per five (5) minute increment.
Passenger requested stops off route for point-to-point reservations, charges will revert to the prevailing DK'S Livery Service hourly rate.

Cancellation and No Show Fees

All airport transfers must be canceled 1 day in advance for a refund. All limousines and other charter services must be canceled 2 days prior to service date for a refund. No shows are billed at 100% of contract price.

Holidays

A 25% U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on:
  • New Year's Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Events Services

All Event Services vehicle types will be billed at the prevailing DK'S Livery Service hourly rate. Customers are billed from the time personnel and/or vehicles leave the DK'S Livery Service facility until the time it returns to the DK'S Livery Service facility.
All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.  Fractions of an hour are rounded to next half-hour.

City-To-City Fares

Roundtrips include up to four hours of wait time and must be completed within the same calendar day.
Wait time over four hours will be charged at the prevailing DK'S Livery Service hourly rate.

Other

DK'S Livery Service shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
DK'S Livery Service assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.